Questions?

Try clicking on one of the tabs below for the frequently asked question, and maybe you’ll find the answers you are looking for.

How does Arumall work?

Arumall is a service that gives you the opportunity to sell your products online without owning and paying thousands of dollars or florins for an e-commerce website. Next, to the base price of AWG 45,-  or USD 25,- per month, Arumall charges a commission fee for every order that goes through our website. The commission percentage depends on the plan you chose. The commission will be charged only when a customer has paid.

Do I Need To Deliver The Product Myself?

That’s the great part about selling on Arumall, you don’t have to worry about the delivery of your products, once an order has been placed for one of your products, we’ll pick it up at your location and deliver it to your customers. This is our Pick-up and Delivery Service that is included in each plan.

Do I need to give Arumall my products that I want to sell online?

No, all products should be stored on your location. When an order has been placed for your products, we’ll come by and pick them up within 48 hours and deliver them for you. This service is included in all plans, so you won’t have to pay anything extra for our pick-up and delivery service.

If you already own a physical store and want to sell your products online, we’ll recommend to not put all your items online. For example, if you have 5 shirts in your physical store, put only 2 shirts on sale online and keep 3 for sale in your store. 

What will happen to my product when I sell online?

First thing, you will receive a notification by us by email and WhatsApp. All you have to do is get your product ready and we’ll pick it up within 48 hours. We aim to deliver the products to your client within 3 business days (Saturday nor Sunday does not count), so we’ll make sure that after we pick it up, we’ll deliver it immediately to your client.  After we deliver your product, you’ll get paid within 24 hours. The commission will automatically be deducted. You can check all payments and sales on your dashboard.

What if a customer cancels an order?

If a customer cancels an order, before order pick-up, you’ll receive a notification from us immediately to inform you that an order has been canceled and we will no longer be picking up the order. If a customer canceled after we’ve already picked up your order, then we’ll simply return the item back to you.

What about refund policy?

Arumall does not handle any refund policy on products that are sold by a seller. This policy should be set by the seller in their products description and business profile under company description. 

What happens if my product gets stolen or is damage during delivery?

If a product is damaged or stolen while it was in our care, then your product will be paid for in full by us depending on the situation. For more info about this please check our terms and policy for Arumall.

How do I create a Seller Account?

To create a Seller’s Account, you must first select a plan here. After selecting a plan and completing the forum, we will start the process of setting up your account. This usually takes no more than 48 hours. After your account is ready, you’ll receive an email with your log in information with a temporary password. 

Having access to your account does not mean you can start selling immediately, you can start adding products, but your products won’t be approved until your payment is received.

How do I log into my Seller Account Dashboard?

To log into your Seller Account Dashboard you can click this link here. Another way to log in is by visiting www.arumall.com and scroll down until you reach the footer menu and click “Login As Vendor”.

After login in, you’ll get access to your Dashboard and can start managing your online store.

How do I pay for my Arumall Subscription Plan?

You can choose to pay with cash at our office, you can pay via bank transfer or online with a credit card or any Mastercard Debit (provided by Arubabank) or Visa Debit (provided pa CIBC) card.

Please note that every payment must be paid ahead in order to access your dashboard.

How do I pay Arumall's commission?

The commission will be automatically deducted when a customer pays for an order. For example, if an order consists of two items from your store with a total of AWG 50,-. Then we will keep a percentage of that AWG 50,-. You’ll get paid the rest. The percentage is different with each plan and is no more than 15%.

Can I add my own products online?

Yes, thanks to your dashboard, you are free to add your own products. The amount of products you can add for sale depends on your chosen plan. To add a product visit your dashboard and go to the product listing, from there click the “Add Product” button on the top right of your screen.

If you want us to manage your products for you, we offer Product Management Service as a separate service starting at AWG 18,- or USD 10,- per month depending on your plan.

Can I add multiple variation for one product?

Yes, as long as all variation belongs to that same product.

For example, if the same shoe design comes in different colors and sizes. Then you can use one product space with two variations, one for Size and one for Color. If you need help in setting up variations, feel free to ask us for help.

How long does it take for my products to be available to sell online on Arumall?

After you uploaded your product, it will need to be approved by us before it will be available online. This will take usually take no more than 24 hours, but in certain circumstances, it can take up to 3 business days. Once approved, you’ll be notified that your product is available online. 

If your product is not available online after 3 business days, please make sure that your payment for your subscription plan is in order, or if your product limit is not reached according to your chosen Arumall Plan. 

Can I add multiple products at once?

If you want to add multiple products using an Exel or CSV file? Send us your file to info@arumall.com.

 

Need help?

Download a template and fill this is in with your product details.


click here to download template

Note: After clicking the download link, you’ll be redirected to Google Drive, but you can download the file without signing in. 
The download attribute is not supported in Edge version 12, IE, Safari 10 (and earlier), or Opera version 12 (and earlier). If this is the case or you can’t download the file, please send us a request a info@arumall.com to email the file to your email address.
Can I cancel or upgrade my subscription anytime?

Account Cancelation

You are allowed to cancel anytime however, all payment is final and can not be refunded. If you cancel your account, your account will be terminated on the next bill date.

To cancel your account, simply send us an e-mail at info@arumall.com.

In this e-mail, let us know that you want to cancel your account, if you own more than one account, tell us which account you want to cancel. We will also ask for you to write the reason you want to cancel your account, but this is optional.

 

Upgrade/Downgrade Account

You are allowed to upgrade or downgrade your current Subscription Plan anytime. Please do this at least 5 days before your next bill. If you upgrade/downgrade your account, this will be activated on your next bill. 

To upgrade/downgrade your account, simply send us an e-mail at info@arumall.com.

In this e-mail, let us know that you want to upgrade/downgrade your account, if you own more than one account, tell us which account you want to make changes to. 

Or if you have any other questions, feel free to ask us by filling this short form below.

Ask Us Anything

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